Exchanges & returns
You can return and exchange an online purchase within 30 days of the date of purchase. You can do it free of charge in all our stores. You can also use our delivery service to return your purchase. Unless the return is due to an error from our side, the return delivery fees will be $3 and subject to change as per the fluctuation market rate of the fuel.
In case of an exchange through our delivery service, please contact our customer service team by email at firstname.lastname@example.org or by telephone at +961 78 948 208 and we will organize the pick up of the item to be returned and send you the requested one.
You can exchange any unworn non-sale item purchased on the site within 30 days of the date of purchase in all our Maison 123 stores in Lebanon. Items must be accompanied by the invoice and the original label.
Exchange of items purchased on sale or during a promotion can be done with other sale items. Exchanges from different collections are allowed only before the 30% and will be carried out within 30 days. The items on sale will be returned discounted at the discount rate of the day.
- Starting 50% sale, exchanges will be only allowed with the sale collection.
- Starting 60% sale, no credit voucher can be issued.
The item must be in perfect sellable condition (new, unused, unaltered...) with its original tags. The item returned should be complete, with no missing accessory that originally came with the item (eg: belt, hoodie, broche, lining, …)
Warning: Items returned incomplete, damaged, or soiled by the customer will not be returned or exchanged.
In the event of a credit request, the latter is made upon receipt of the package within 5 - 7 working days. A credit voucher will be issued and valid one year from the date of issuance, in all our stores. Past that deadline, the voucher will be void, and the client will lose the store credit.
Jewellery, Accessories & Swimwear cannot be exchanged.